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CONSTRUCTION KNOWLEDGE BLOG

February 23, 2011

Andersoneville: The Good, The Bad and The Incompetent
Filed under: People Skills — nedpelger

We visited the Andersonville Confederate prison camp in GA yesterday. The Federal Government created the museum and national cemetery to honor Prisoners of War (POWs) throughout our history. The graphic design on the plaque was wonderful and the building design evoked the feeling of entering a prison.

Since I’m fascinated with how people respond in difficult circumstances, I knew I’d learn something from this brutal place. In case you don’t know the background, the Confederate Army, during the US Civil War in the early 1864, built a POW camp to hold 10,000 men. Within months they had 24,000 within the vertical log wall enclosure and a couple hundred men dying each day.

Since the Confederates had almost no chance of winning the war at that time, the conditions were horrible. The food rations were extremely limited, and the vendors that provided the cornmeal often ground the corncobs as well to increase profits. With most of the men suffering from dysentery, the ground corncobs played further havoc on their GI tracts.

The guards were posted on watchtowers outside the walls and all the prisoners were a mass inside. No shelter was provided. So any prisoner that brought a blanket or a part of a tent could fashion some covering from the weather. The prisoners named these shelters “Shebangs”. The expression “The whole shebang” came from Andersonville.

If you look carefully at the photo above, you’ll see a simple board fence 19′ inside the vertical log prison walls. Captain Wirz,the camp commandant, gave orders that any prisoner crossing this line would be shot. Many were shot and the prisoners nicknamed the fence “The Deadline”. The term deadline, meaning an important event that must be recognized, came into the English language from Andersonville.

The leadership of Captain Wirz captured my attention. Some historians describe him as a good man caught in an untenable situation. He wrote letters to his superiors, to surrounding towns and to businesses describing the horrible conditions and requesting help. One prisoner wrote in his diary that Wirz was “A beast of a man.” He responded to one prisoner plea about the horrible conditions by indicating that he had no ability to change it, he said, “God help you, I cannot”. After the war, in the heat of the Northern rage about Andersonville, Wirz was tried as a war criminal and hung. He was the only person held responsible for the conditions.

So, was he good? Was he evil? I think situations often take us past those questions to another, was he competent? Since his duty was to keep the prisoners from escaping and almost no one escaped, he was competent in that regard. Yet his competency for feeding and health care was lacking. He did write letters, but I believe more could have been done. Creative thinking grows from competency.

When evaluating others and ourselves, we need to consider both our morality (good or evil) and our competency (ability to get the important things done). I have known and worked with lots of decent, incompetent people. It’s an important skill to determine where the folks you deal with fall on the decency and the competency scales. Then you can make effective decisions about what to expect from them.

Take some time to think about where you hang on those scales as well. I know I strive to be as decent and as competent a person as I’m capable of being. To move in those directions takes intent, introspection and action.

CONSTRUCTION KNOWLEDGE BLOG

February 9, 2011

Action Breeds Confidence and Courage
Filed under: People Skills — Tags: — nedpelger

We all know the drill. It’s brutal times to be in construction in America. While the overall unemployment rate dropped to 9% last month, it would have dropped further if construction unemployment hadn’t risen to almost 23%. For the first time in this recession, I’m feeling the pinch of projects not getting financed and the possibility of lay-offs among our regular crews.

On the one hand, I can’t do much about it. I have lots of regular customers and if their projects aren’t proceeding at the moment, I can’t really force the issue. Trying to find new customers in these times, along with everyone else, doesn’t offer favorable odds.

So what to do, whether you are a concrete foreman, an electrical PM or a small business owner? A quote from Dale Carnegie says it well:

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit at home and think about it. Go out and get busy.”

Don’t spend too much time fretting over what you can’t do. Think expansively. Take time to ponder where this industry is going, what you like to do, dislike and where you excel. Don’t miss the opportunity afforded by challenging times. Position yourself or your firm to be at the right place when the right time comes.

As I sit here in my little office in the woods, I look out the window and see a couple of blue jays and a red-headed woodpecker sitting on the same tree branch. I previously threw some bird feed on the snow and dozens of birds are banqueting. I’m reminded of the words of Jesus:

“Look at the birds of the air; they do not sow or reap or store away in barns, and yet your heavenly Father feeds them. Are you not much more valuable than they?” andWho of you, by worrying, can add a single hour to his life? Since you can’t do this very little thing, why do you worry about the rest?

When considering my own course of action, I’m playing around with the idea that Building Information Modeling (BIM) really will completely change our industry in the next few years. Producing 3D drawings that actually show how the project (including all the mechanicals and electricals) get built would be an amazing change from the 2D cartoons we currently use. So many actual design decisions now get made on the jobsite, what if we required the contract drawings actually show that work? It will be a huge change for most of us.

Do I want to be leading or bringing up the end of that parade? What’s best for my customers? Is the cost and delay worth the much improved design documents at the end? Can those documents really be used to make the buildings work more efficiently over time? These are some of the questions I’ll be working on. I’ll let you know what I conclude.

But at the very least…I’m taking some action. To quote one of my early bosses, “Do something, even if it’s wrong.”

CONSTRUCTION KNOWLEDGE BLOG

January 26, 2011

How to Tell a Joke
Filed under: People Skills — Tags: — nedpelger

Many folks don’t realize how important jokes are in construction. Typically, we have some fun on the jobsite. The guy who knows how to tell a joke well has a certain status. My brother sent me this video clip today of Buddy Hackett telling a joke about a city guy, a country guy and a duck. It’s hilarious. Just watch how Buddy tells the joke.

httpv://www.youtube.com/watch?v=uDvgAbdsvOQ&feature=player_embedded#!

It’s a snowy day here in Central PA, a good day to laugh at some construction humor and just relax a bit.

CONSTRUCTION KNOWLEDGE BLOG

January 15, 2011

Now That’s Customer Service
Filed under: People Skills — Tags: — nedpelger

I’m a customer service fanatic. I love to see great customer service and strive to provide it. Great customer service in construction means your clients don’t want to work with anyone but you. If you are just another bid on the page, you’ve got an uphill trudge.

On the other hand, poor customer service infuriates me. I’m not sure why it so annoys me (not much does), but terrible customer service pushes my aggravation buttons. It’s such a terrible business practice and so unnecessary. I’ve long believed if you receive great customer service, you might tell a friend or two. Terrible customer service, though, has you telling dozens, even people you hardly know need to be apprised of this information. It’s the best or the worst advertising possible.

If you think this concept doesn’t apply to your role in the construction field, you’re probably wrong. Almost everyone affects customer service. I’m fascinated how many different ways people can excel or fail in making those important customer touches.

I just read about a grandfather flying to see his 4 year old grandson before the little boy’s life support equipment was to be turned off. As the grandfather waited in airport screening lines, the time for his flight came and passed. He ran in his socks, not taking the time to put on his shoes after the security check, to see if he could possibly still catch the flight. His wife had called the airline and explained the situation, but he held little hope. The Southwest Airlines pilot, though, heard about the call and decided to hold the flight.

As the grandfather got to the gate, the pilot was standing in the entrance to the plane tunnel. The grandfather said, “‘Thank you so much. I can’t tell you how much I appreciated that.”

The pilot replied, “No problem. They can’t leave without me anyway. ”

The CNN article stated that most airlines would punish an employee for delaying a flight. Southwest, on the other hand, celebrates great customer service.

“You can’t hold a plane for every late customer, but I think we would all agree that these were extenuating circumstances and the pilot absolutely made the right decision,” Southwest spokeswoman Marilee McInnis said. “I don’t think you could ask for a better example of great service for our customers.”

“As you’re reading the story, you absolutely get tears in your eyes and just an overwhelming sense of pride that our pilot took such an action,” McInnis said. “It really makes you proud to work for Southwest.”

CONSTRUCTION KNOWLEDGE BLOG

December 20, 2010

The Long Shadow of a Constructing Dad
Filed under: People Skills — Tags: — nedpelger

I just read a wonderful short article titled Hidden Above Manhattan: A Gay Son’s Link to his Dad. Take a couple of minutes and read it. Well written and moving, the viewpoint differs from most of our daily encounters. The article made me think about the legacy a Dad who works in construction provides a child.

Dads in construction tend to be a bit overwhelming, I think. Most kids see their Dads go off to work and really don’t have any idea what about their job. Dads in construction, on the other hand, have these huge projects to walk through and experience at the various levels of completion. Noise, camaraderie, danger and respect all emerge on a jobsite visit. Most Dads tend to be bigger than life to their children anyway, but the construction site amplifies this concept. “If Dad controls (or is a part of) this, what else can he do?”

So I challenge you to consider this long shadow cast by constructing Dads (or Moms). In your joy of sharing what you love doing with your kids, remember to encourage them in what they love doing. Encourage them to find something as satisfying for their life as construction has been for you.

And if you read this and don’t love what you do, but just drag yourself to the jobsite for your daily 50 cents. Then get out of this business and find something you enjoy. Life goes way too fast and matters too much to settle for living out someone else’s script.

CONSTRUCTION KNOWLEDGE BLOG

December 11, 2010

Break a Hole in the Ice
Filed under: People Skills — Tags: — nedpelger

My dog and I were walking in the woods this morning. The donkey declined to join us (I couldn’t catch her and get on her halter and lead rope). Perhaps she knew it was the last day of deer hunting rifle season and thought a hunter might mistake her long, twitchy ears for those of a deer. Though it’s probably best not to speculate what a donkey might be thinking, just as I no longer do that with my wife.

Anyway…as the dog and I walked through the clear and cold woods, we came to a little footbridge and stream. The dog tried to get a drink, but the ice kept her from the water. I jumped down and kicked a hole in the ice. She lapped happily, getting her fill of ice cold water. I thought about the bottle of water I had in my pocket, and how a simple action from me could make a big difference for her.

As I watched her, my mind wandered to ConstructionKnowledge.net. I spent most of yesterday working on a new initiative called ConstructionKnowledge101.  For years, I’ve benefited from the practical value of an engineering education to help me solve jobsite problems. My website has helped others gain some of those practical engineering and basic science skills, but I’ve realized I can do a much better, more focused job.   ConstructionKnowledge101 will replace General Tech Knowledge on CK.net and also include an array of phone apps that put the practical knowledge at your fingertips on the jobsite.

Breaking a hole in the ice reminded me of ConstructionKnowledge101 because technical problem solving acts as a barrier in the construction business, separating those who have formal training from those who don’t. Please don’t misunderstand, lots of the best problem solvers have been guys that worked their way up through the ranks. I’m just trying to add some tools, some access, to their abilities that will make them even better.

You’ll see more about these changes in the near future. As for you, are there any holes you need to break in the ice this week? Is there anyone you could help by making a change in your routine or your behavior? I believe part of the price of integrity is to continue to ask ourselves that question.

CONSTRUCTION KNOWLEDGE BLOG

November 8, 2010

Walking Away From My Problems
Filed under: People Skills — Tags: — nedpelger

I’ve got lots of things that need done these days and don’t seem to be getting to enough of them. That’s not an uncommon scenario for those of us in the construction business. I planned to get a chunk of work done this past weekend to help balance the load.

Our daughter, son-on-law and their two kids visited for the weekend. First thing Saturday morning, my 9 year old grandson Clay and I took the donkey for a walk in the woods. I thought it reasonable to fit that in prior to my workday. But then the necessity of teaching Clay about cleaning .22 rifles and starting to learn to shoot just seemed more important than any work issue.

Later a buddy called and wondered if we could show he and his similar aged grandson the Big Rocks about a mile from our house where we jump from boulder to boulder, slither down into underground rooms and try to fit through cracks to small for our bodies. How could work compete with that offer? So off we went to the Big Rocks.

Later a fantastic Saturday evening church service rounded off one of the best days I’ve had. Maybe I’ll be working more evenings this week, but I’m sure glad I flowed through that wonderful family day.

On Sunday, I wondered if they all wanted to walk a few miles over the mountain to get an ice cream cone at The Pretzel Hut. They loved the idea. Soon, Anna, Chris, Clay, two dogs, the donkey and I were walking the Horseshoe Trail over the mountain. Grandma and baby Levin stayed home.

When we got to Eagle Rock, a beautiful overlook, I snapped a photo that gives a sense of the people and the place. Most weeks I get a chance to walk these trails, feeling the awe of life’s beauty and complexity.

The donkey enjoyed her ice cream cone as much as any of us. The Pretzel Hut has a sort of petting zoo with a pigs, goats, rabbits, peacocks, ducks, chickens, etc. Some of the animals are in cages but lots of them just roam free.

As we started walking home, I noticed our dog had circled back to the Pretzel Hut. Then I heard a cacophony of squawks and saw chickens running in all directions. A few seconds later, our up-till-then amazingly passive dog Kenzie came walking toward me.

She carried that chicken about 3 miles home without ever putting it down, just wagging her tail in the pure joy of it. When we got home, Clay and I butchered the chicken (after watching a YouTube instructional video) and had another questionable bonding experience.

So it’s Monday morning and I’ve got too many things to do. Would I change my choices for the weekend? I doubt I’ll ever remember what I was planning to do this weekend. Clay and I will never forget what we did. Make good plans, but take advantage of some of those spontaneous wonderful moments that sometimes pop-up.

CONSTRUCTION KNOWLEDGE BLOG

October 28, 2010

Engineers Run China
Filed under: People Skills — Tags: — nedpelger

China’s president and party chief since 2002, Hu Jintao, appears to have selected Xi Jinping as his successor. The transition should occur over the next 2 to 3 years. Both men are trained as engineers, as are most of the leaders in China.
The affable Mr. Xi, who’s wife is a popular folk singer, is pictured below.

I hadn’t known that engineers run China, though it makes sense. The focus on efficiency and the concurrent mishandling of people tends to support the generalization that engineers are good with numbers and not so much with people. The amazing economic growth of China clearly has been guided with a focus on efficiency, with an attitude of maximizing exports and minimizing consumption. As expected, this results in great financial position and less than happy citizens.

I understand this striving to maximize efficiency, using that principle as a cornerstone for my business and life. I also understand the negative consequences to forgetting about people and their feelings and needs.

Of course, the generalization about engineers isn’t completely true. All generalizations are wrong (including this one), but there is usually some truth to be found.

When our son Lex was in engineering school, he realized that his geeky high school self was now a college engineering student with much more personality than most of the other engineering students. I shared with him the old proverb, “In the land of the blind, the one eyed man is king.”

So, when you read the stories about China, remember that engineers run their government. It should help you gain a better understanding.

CONSTRUCTION KNOWLEDGE BLOG

October 19, 2010

Train Yourself!
Filed under: People Skills — Tags: — nedpelger

The Construction Industry does a poor job of training people to move up the ranks. 50 years ago, the fellow with the most self motivation would reach out, on his own, to learn the helpful skills to move into supervision or management. He’d watch how his bosses acted and start acting that way. So many things have changed in the past 50 years, but training in construction hasn’t kept pace.

Certainly some firms do a good job of spotting potential construction supervisors and developing training that helps them realize their potential. From what I’ve seen, though, few firms actually do this. Most of the efforts in construction seem to be focused on getting today’s work done. Any extra available time goes into a bit of planning for tomorrow’s work.

Rather than moaning about this odd lack of construction supervision training, though, you should see it as an opportunity. If you have the desire and the will to learn, you can develop your skill set substantially. You can make yourself more valuable and get paid better. You may have to change companies to get paid what you deserve, which seems to be one of the reasons construction firms avoid training. I’ve often heard the old saw, “Why bother to train them, as soon as they get a chance to make $1/hour more, they will jump ship and we’ve wasted our time and effort.”

My advice to you. Train Yourself! Start by understanding that your career (and your income) depend on what you do more than on what your company does. Develop a plan for learning the valuable skills that will make you worth more. Don’t expect your employer to be looking after your best interests…take that job on yourself.

CONSTRUCTION KNOWLEDGE BLOG

September 10, 2010

Innovation and Trust vs the Low-Bid System
Filed under: People Skills — Tags: — nedpelger

I read great blog post today titled It’s Time to Abandon the Low-Bid System. Written by Ted Garrison, the post posits that the innovative design that comes from design-build contractors far outperforms the designs obtained from architects and consulting engineers. I’ve found that to be true. In fact, my business succeeds because of that truth. Read Ted’s blog post, it’s worth a few minutes of your time.

As I read his post, I wondered what else Ted Garrison does. I was pleasantly surprised to find a series of podcasts that address construction issues. This seems a good resource for anyone looking to learn, grow and advance in the construction industry.

For example, I listed to one of his radio shows about trust. The guest explained that trust increased speed and efficiency on a construction project…and vice versa. I had a bit of trouble getting the podcasts loaded, but will figure that out and write more in the future. I think I’ve stumbled upon a good resource for us all.

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