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CONSTRUCTION KNOWLEDGE BLOG

February 22, 2010

A Thoughtful Response about Working with Engineers
Filed under: People Skills — Tags: — nedpelger

I came into work today and found this response about the engineer who flew into the IRS building in TX.

Good Morning Mr. Pelger,

After taking off early Friday and a weekend away from e-mail I’m just catching up on your blog. Which, by the way, I thoroughly enjoy. Your post last Friday had special meaning for those of us living here in Austin. We saw a tragedy unfold that impacted, not only the lives of those in the Echelon Building, but each of us who calls Austin home. We now walk with slightly less confidence in our security and safety while looking slightly more closely at those we think we know as neighbors. It is truly a sad state of affairs. We will rebound; we’re Texans and Americans, we always do.

As a member of the construction community since the age of twelve, I turned sixty last July, a NICET certified Civil Engineering Technician and a holder of a AAS in Architectural and Engineering Computer Aided Drafting from Austin Community College your thoughts regarding the proper care and handing of the “engineering psyche”, were of particular interest. I am employed as a CAD Designer by a local engineering firm so a great deal of my time is spent working with members of the engineering community. If I read your thoughts correctly it sounds as if you are saying those of us who are not engineers should go out of our way to make special concessions to engineers and simply accept that they will not trust, like, or feel any kinship with those of us who are mere mortals.

Mr. Pelger, if in fact that is what your thoughts are, I am highly offended and distressed at your obvious belief that you and all other members of the engineering profession are some sort of God of all knowing and divine power. Engineers are people, Mr. Pelger just like the rest of us. Granted they may have a slightly more focused approach to problem solving and may more readily grasp the nuances of mathematics, still they are people who put their pants on one leg at a time.

Perhaps a more reasonable approach would be for the teachers who early on see the potential for some students to become engineers to immediately begin to stress to those students the importance of developing interpersonal skills. Perhaps those students should be encouraged to see their fellow students, and someday fellow workers and citizens striving to build a better world, as valuable members of a complete design and build team each of whom brings a special set of skills to every project. Perhaps from the EIT to the Registered Professional level the Continuing Education credits required to maintain professional standing should include classes aimed at reinforcing to every engineer that they are people too and must respect the value of their fellow humans.

Sir, as an engineer, you may be able to develop the necessary formulas and analysis to build the largest and most complex of structures yet until every engineer is brought back to earth and firmly grounded in the fact that they owe their very existence to the people around them who provide support and, yes even occasionally point out errors, tragic incidents akin to the one that has so impacted Austin, Texas will continue to occur.

Hopefully, you will see my comments not as “sour grapes” but as genuinely concerned thoughts from a fellow “Construction Professional”. Ours is a wonderful, challenging, rewarding, and yes, often times mind-bogglingly frustrating business/career. We need every construction professional, whether they hold a degree or not, to come together and stress the importance of each individual. As our Founding Fathers so beautifully made clear in our Declaration Of Independence and the most amazing document in the history of mankind, the United States Constitution, no person is above another: We are all equal.I was privileged to serve in our Armed Forces during the Viet Nam Conflict and am a Proud Viet Nam Veteran.

I feel certain that there are a significant number of engineers who read your blog. Perhaps you can start the ball rolling there. How about two new apps? One to help non-engineers relate to engineers and one to help engineers relate to non-engineers.

Heck, just make it one app that address both issues. Lets start taking down the barriers that cause any member of our profession to feel isolated or tossed aside.

I will close by saying how much I enjoy your blog and how often I refer to the CK website for advice and tools. I feel certain that you are the type of engineer who listens to those around him and sees the value of each member of his team. Thanks for providing a valuable service and so many good tools. Keep up the good work.

Regards,

Gary D. Evans

Austin, Texas

I responded with the following:

Gary,

I really appreciate your thoughts. I’m afraid I wasn’t clear in my writing, as I certainly don’t think any special concessions should be made to engineers. In fact I hate arrogance. I was trying to articulate why it seems so many engineers are jerks. I should have taken the opportunity to state, what I clearly believe, that this behavior is counter-productive to effective working relationships and should be modified when possible.

Instead, I jumped right to problem solving (as I have a tendency to do) and gave some pointers for dealing with someone of a certain personality type of which many engineers belong. The phone app does indeed give pointers for dealing with 4 different personality types, depending on your own personality type.

As Gary and I exchanged another round of emails, we both decided that we’d made a new friend today. I don’t know about you, but that makes it a good day for me.

CONSTRUCTION KNOWLEDGE BLOG

February 19, 2010

Why are Engineers Killing People?
Filed under: People Skills — Tags: — nedpelger

The single engine plane that crashed into the 7 story IRS building yesterday in TX had an engineer at the controls. As I read his online suicide note I wondered why so many engineers have recently ended in tragedy. I thought of the engineer in FL who shot 6 of his co-workers because he was laid off and “Left to rot”.

Both these guys are about my age and seemed to be seething with rage. Joe Stack, who flew the plane into the IRS building, wrote that “I’ve had all that I can stand.” So what’s going on?

We all know engineers tend to have poor interpersonal skills. I remember an elementary school teacher saying she spots the future engineer easily, he’s the kid that fixes the zippers on the other kid’s winter coats. He or she tends to like focused problem solving better than playing. Most engineers love solving technical problems and just put up with people.

Society reinforces this behavior, by consistently claiming the need and value of engineers, in order that America can better compete with the rest of the world. Youngsters are told that becoming an engineer is a lucrative career path.  Then the difficulty of engineering school further reinforces the concept that engineers are special and valuable.

The poor people skills coupled with the sense of a promise made but not kept can lead to bitterness. Sometimes an over-blown sense of self emerges, a sense of unappreciated greatness. Most engineers have a touch of this and some are fully self-involved.

So how should you deal with engineers? My soon to be released Construction Phone App: Communicate Better with  Personality Profiles gives a few pointers.

  1. Prepare and plan and then prepare and plan some more. Don’t just shoot from the hip and expect things to go well. Force yourself to provide as many details and as much analysis as you can stomach.
  2. Be prepared for the engineer to not trust you and maybe not like you. Being prepared can help you not take it too personally.
  3. Be on time or even a bit early. Remember, punctuality is a sign of integrity

Wise people learn from tragedy. Work on your people skills. Get better every day at relationships, humility and understanding truth. If you strive thus, life just keeps getting better.

CONSTRUCTION KNOWLEDGE BLOG

February 5, 2010

Beware Permanent Problems
Filed under: People Skills — nedpelger

In 2010, I’m starting my prayer time each morning by reading an essay from the Oxford Book of Essays. These short essays give wisdom from a variety of authors through the ages. It’s a nice way to stretch my mind.

I’ll occasionally share some passage that moves me. For example, in 1642 Thomas Fuller wrote “Of Anger” which has the following passage:

“Take heed of doing irrevocable acts in thy passion. As the revealing of secrets, which makes thee a bankrupt for society ever after: neither do such things which done once are done for ever, so that no bemoaning can amend them. Samson’s hair grew again, but not his eyes: time may restore some losses, others are never to be repaired.”

We all create problems for ourselves with some of our decisions. We need to be careful to avoid those problems that could turn permanent. When I was a young PM, we were placing a concrete floor on an office building. I happened to be on the jobsite when high winds started flexing the steel joists in the roof and moving the concrete block walls. I remember running down to the guys finishing the concrete and yelling, “Get out of the building now! I think it’s going to collapse!” I was only 27 years old and I’m not sure why they listened to me, but they did and the walls and steel collapsed about 30 seconds later, right where they were working.

It was a great lesson for me to take the risk of appearing foolish and do what seems to be right. In the case above, it worked great. Of course, I also remember almost being thrown off a bridge by a truck driver I’d just accused of cheating on his hauling runs, only to later realize I’d made a math mistake in calculating the run cycle. Man was that guy mad!

Wisdom in this business involves a mix of trying to do the right thing while considering the long term result of our actions. It’s not easy, but worth the effort. In a nutshell, live the examined life.

CONSTRUCTION KNOWLEDGE BLOG

January 29, 2010

The 10 Cal-mandmants
Filed under: People Skills — Tags: — nedpelger

When I was in my late 20s, after working in a few construction and engineering jobs, Calvin G. High hired me to be the first project manager for High Construction. I’d never been a PM, but he liked my local background and my work ethic. He thought he saw some potential in me.

High Construction was building $8M of work a year when I was hired and we grew to almost $40M in 3 years.  I learned to be a PM by just doing it, figuring things out as I went. We had a great team of field supers and trade contractors and we worked together to build lots of fine looking buildings quickly.

Cal was a wonderful mentor for me. He wasn’t prone to much praise, but I knew when I did something right…and when I screwed up.  As a devout Mennonite, Cal was committed to giving “Good Measure”. Yet he once asked me if I knew how copper wire was invented? Apparently it was two Mennonites fighting over a penny.

I developed the 10 Calmandmants, in honor of Calvin G. High and have considered them important guidelines to remember throughout my career.

1. Thou shalt never joke about money.
2. Thou shalt shudder when any price is given and ask if that’s their best offer.
3. Thou shalt never go time and materials.
4. Thou shalt pay attention to the details.
5. Thou shalt never say an item is “Not on the Critical Path”.
6. Thou shalt be frugal in all design decision, except for a few that are very visual.
7. Thou shalt landscape lushly.
8. Thou shalt wander around and look at things.
9. Thou shalt not mess thy jobsite, thy truck or thy neighbor’s tools.
10. Thou shalt obtain three prices on everything.

Transcribed by Ned Pelger in 1986 A.D.

CONSTRUCTION KNOWLEDGE BLOG

January 28, 2010

He Was Breathing, Until He Wasn't
Filed under: People Skills — nedpelger

For the last eight hours, I sat with a dying friend and neighbor. I was there to comfort, to pray and just to be. Up until a few minutes ago, he was breathing, until he wasn’t.

Tom Houck was one of the toughest men I’ve ever met. Over and over his threshold for enduring discomfort amazed people. Whether it was steel chips in his eye, chopped off fingers, third degree burns, 7 cops to subdue him (younger days) or finally this lung cancer, Tom just took the pain and kept going.

The doctors treating his cancer would examine his MRI and wonder to his wife how he could still be up walking around with such limited capacity to breathe. “He’s not just walking around, she’d say, “He’s still working full-time as a heavy machinery mechanic in a factory.” Tom was a man’s man. Every year he’d tell me about how he shot this year’s buck and probably couldn’t quite understand how my success rate was about 10% of his.

I was on a jobsite late morning and got a call from TBW that the Hospice people thought he might pass in the next 30 minutes. Tom’ wife, Donna, requested I come. As I drove home, I thought, “There’s no way he is going to die on someone else’s schedule. Tom does things Tom’s way and he’ll still be there when I get there.” He was.

The next eight hours weren’t like any other eight hours of my life. We were focused on helping Tom be comfortable to die…and to provide some peace to those who would remain. We sat quietly, we prayed out loud, we told Tom our favorite memories of him, we prayed silently. Then a woman with a harp came into the room. She seemed to surprise everyone.

She played beautifully simple songs and sang like an angel. The songs didn’t seem tied to a particular religion, they just felt right. She was from Songs4theJourney.org they play to help folks pass from this world to the next.

Now I’ve known Tom for 25 years and I thought, “There’s no way he’s going to respond to this music by choosing that time to die.” As usual, I was wrong. As the harpist played and sang, Tom’s breathing eventually got slower and slower. Finally, he let himself go.

I guess I’m writing this to sort out my feelings, to get a sense of what I think about this particular day of living and dying. If you’ve read this far, you’ve realized this post doesn’t really touch on construction. And I can’t bring myself to neatly summarize my feelings with some aphorism about living each day to the fullest.

Maybe tomorrow will bring clarity.

CONSTRUCTION KNOWLEDGE BLOG

December 3, 2009

The Times They Are A Changing
Filed under: People Skills — Tags: — nedpelger

We all need occasional motivation to do the best things. Take five minutes and watch this video. You will be challenged to really think about the future and where you may fit into it. Remember the Secret of Success: A Successful Person does those things that an Unsuccessful Person doesn’t want to do and won’t do. Take a few minutes and watch the video.

[youtube=http://www.youtube.com/watch?v=cL9Wu2kWwSY]

If you watched it, you should be challenged to get out of your comfort zone, to realize that life next year isn’t going to be like life last year. You can either be a victim of the changes or get involved in planning your direction.

Hearing that the Top 10 jobs in demand in 2010 didn’t even exist in 2004 was sobering. So was the 31 billion Google searches every month. As the world changes, please take the time to ponder where you could best fit. Read, think and plan. Don’t expect things to continue as they have in the past.

Life amazes when you seize the initiative.

Conversely, to quote the wonderful WC Fields, “Don’t be a moon calf, don’t be a fuddy duddy, don’t be a jabbernow. You wouldn’t want to be any of those things, would you Og?”

CONSTRUCTION KNOWLEDGE BLOG

September 10, 2009

Ironworkers, Known for their Listening Skills
Filed under: People Skills — Tags: — nedpelger

The Ironworkers that repair and maintain the Golden Gate Bridge in San Francisco often find some odd ancillary duties. Many folks decide the bridge would be a good jumping off place, so to speak, and decide they are going to end their lives there. The Ironworkers go to those poor souls hanging on the beams or ledges and act as the first responders on the scene.

golden_gate

Two of these Ironworkers, shown below, tell some of the stories here. It’s an interesting listen, made possible by the StoryCorps, a fascinating website that allows regular people (non-celebrities) to record the best stories of their lives. The website then selects the best of the best and allows the rest of us to have a listen. It’s a good place to visit from time to time to gain some perspective on your own life.

ironworkers_golden_gate

CONSTRUCTION KNOWLEDGE BLOG

July 1, 2009

Success as a Journey
Filed under: People Skills — Tags: — nedpelger

Richard St. John built a successful business, lost it, then built it again in a way that made more sense for him. In the process, he figured out the eight words that lead to success:

  1. Passion
  2. Work
  3. Focus
  4. Push
  5. Ideas
  6. Improve
  7. Serve
  8. Persist

I believe the first secret of success is “Successful people do the things unsuccessful people don’t want to do and won’t do.” The concepts listed above provide further instruction. Don’t live your life without thinking. Don’t get to the end and wish you’d headed in another direction.

I encourage you to take some time to think and learn. Watch the video below to be challenged.

[youtube=http://www.youtube.com/watch?v=CgNx9Bgac1I]

Remember, it’s your life (nobody else’s) to live and invest your time and energy as you determine. Please don’t squander the opportunities. Think, learn and grow.

CONSTRUCTION KNOWLEDGE BLOG

June 24, 2009

Ready, Set…Communicate
Filed under: People Skills — Tags: — nedpelger

Construction PMs and Superintendents spend lots of time talking. Some of that talk time is social and lubricates the relationships we use to get things done. Some of that talking, though, needs to get certain information understood and acted upon. When we talk about the importance of communication for construction leaders, we mean this ability to get our point across in a clearly understood way.

Ed Abel, a former Construction Supervisor who went on to run several of his own successful companies, knew how to communicate in a way that stuck. First, he knew what he wanted to say. Then, he said it, in a clear way, looking right into your eyes and watching to see if you got it. Generally, he assumed you didn’t get it the first time (a good assumption). So then he stepped a bit closer, into your space, and said it again. Then he step back and said it again.

Then he asked you if you understood and got you to tell him what you were going to do. When he walked away, he knew that he’d communicated.

Is it worth the effort? Only you can answer that question. I can tell you, though, that those who communicate well tend to succeed in their endeavors.

CONSTRUCTION KNOWLEDGE BLOG

June 15, 2009

Construction Commandant vs Construction Conductor
Filed under: People Skills — Tags: , — nedpelger

A commandant commands a military organization, by definition. Do you run your jobsite with the type of command and control management associated with the military? In command and control management, the decisions for action get made up the chain of command then communicated downward. The lower ranks must carry out the orders. Questioning the orders isn’t encouraged, or even allowed. In the past, most Construction Supervisors ran their job sites as commandants, with strict adherence to chain of command.

Why has this model been changing in recent years? The rise of the Knowledge Worker in all areas of the economy brings the concept that few jobs achieve maximum efficiency with a “Just do what I tell you and don’t think about options” mentality. The new management model more closely resembles an orchestra than a platoon.

The conductor works with skilled individuals and coordinates their actions, but expects them to be competent. In fact, the conductor listens to suggestions and takes time to work through various ways to get to the best solution. So the initial planning takes more time but the final outcome improves.

How can this work on the job site?

  1. Encourage subordinates to make decisions that are best made by them.
  2. Coach everyone involved how to make good decisions and how to deal with bad ones.
  3. Understand which decisions you need to make and make them.

The Construction Conductor acts more as coach than commandant. Take some time to think about how you operate and how you might improve.

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